Account Management
Click “Open Account” and complete the online application. You’ll receive login details via email after approval.
Submit proof of identity (passport, driver’s license) and proof of address (utility bill, bank statement). Additional documents may be required as requested
Yes, you can open multiple accounts under one profile for different trading strategies.
Contact customer support to close your account after ensuring all positions are closed and funds are withdrawn.
Trading Conditions
Trade CFDs on Forex, commodities, indices, cryptocurrencies, and shares.
Leverage options vary depending on which DNA Markets entity your account is under and if you are a Retail or Professional Client.
Forex CFD trading is available 24/5, from Monday 00:01 to Friday 23:57 GMT. Crypto CFD trading is available 24/7 (apart from rollover time). Please note the exact trading hours are also instrument-specific. Please check the individual instrument’s trading schedule for precise times, as they may vary. Be aware of any holiday schedules or maintenance periods that could affect trading availability.
Margin requirements vary by asset; typically, depending on location, Forex pairs may require 2%-3.33% margin, while indices and commodities may need higher percentages.
Slippage occurs when a trade is executed at a different price than expected due to market volatility. DNA Markets aims to minimize slippage with best execution practices.
Swaps are interest fees for positions held overnight. Rates vary by instrument and are detailed on the platform.
Fees and Commissions
Competitive spreads and commissions based on account type and trading volume apply as well as swap fees that may apply for positions held overnight
No inactivity fees are charged.
Fees depend on the method used; bank transfers may incur a fee, while other methods like e-wallets are typically free.
Yes, swap fees apply to overnight positions, based on the interest rate differential between the traded currencies or assets.
Spreads are dynamic, varying with market conditions, liquidity, and the specific instrument.
All fees, including spreads, commissions, and swap rates, are transparently disclosed.
Platform and Tools
cTrader Windows, Mac, Web, Android, and iOS
Yes, mobile trading apps are available for both iOS and Android.
Advanced charting tools with various timeframes, technical indicators, and drawing tools.
Yes, cTrader platform support Expert Advisors (EAs) for automated trading.
A demo account with virtual funds is available for practice.
Advanced charting, economic calendars, and automated trading capabilities are provided.
Security and Support
Client funds are held in segregated accounts with well known, and stable banks for security.
Advanced encryption and security measures protect personal and financial information.
Customer support is available 24/5 via live chat, email, and phone.
Please refer to the DNA Markets Privacy Policy
Contact support immediately. Backup systems and redundancy measures aim to minimize downtime.
DNA Markets does not currently have a community forum.
Trading Issues
Possible reasons include insufficient margin, exceeding maximum position size, or low liquidity periods.
Report platform errors to customer support with detailed information about the issue for prompt resolutions.
Refer to the complaint management policies here
Trading Issues
Possible reasons include insufficient margin, exceeding maximum position size, or low liquidity periods.
Report platform errors to customer support with detailed information about the issue for prompt resolutions.
Refer to the complaint management policies here
Deposits and Withdrawals
Bank transfers, credit/debit cards, and e-wallets like PayPal, Skrill, and Neteller.
Processing times vary by method, generally taking 1-5 business days.
Withdrawals must go to the same account used for deposits to comply with anti-money laundering regulations.
Technical Support
Specific requirements for cTrader platform are listed on the website. Generally, they are compatible with most modern devices.
Updates are available through the platform provider. Follow prompts within the platform or visit the provider’s website.
Contact customer support via live chat, email, or phone with detailed information about the issue.
Regulations and Compliance
Yes, DNA Markets is regulated by the Australian Securities and Investments Commission (ASIC).
Regulations and Compliance
DNA Markets is a trading name of Focus Markets LLC, a company incorporated in Saint Vincent and the Grenadines (356 LLC 2020)
Glossary of Terms
Ask Price: The price at which the market is willing to sell a given instrument.
Asset: Any financial instrument that can be traded.
Averaging Down: Buying more of an instrument as the price goes down. This results in a lower average price per unit.
Bear Market: A market condition where prices are falling or are expected to fall.
Bid Price: The price at which the market is willing to buy a given instrument.
Bull Market: A market condition where prices are rising or are expected to rise.
Buy Limit Order: An order to purchase a security at or below a specified price.
CFD (Contract for Difference): An over-the-counter derivative product
Commission: A fee charged by a broker for executing a trade.
Currency Pair: Two currencies paired together for trading purposes (e.g., EUR/USD).
Candlestick Chart: A chart that displays the high, low, open, and close prices for a security over a specific period.
Closing Price: The last price at which a security traded during the regular trading session.
Day Trading: Buying and selling financial instruments within the same trading day.
Diversification: Spreading investments across different assets to reduce risk.
Drawdown: A reduction in the value of an investment, typically measured from peak to trough.
Dividend: A distribution of a portion of a company’s earnings to its shareholders.
Equity: Account balance including (after) any Unrealised Profit and/or Unrealised Loss on open CFD Positions.
Expert Advisor (EA): Automated trading software for the cTrader platform.
Exchange Rate: The value of one currency for the purpose of conversion to another.
Forex (Foreign Exchange): The market where currencies are traded.
Fundamental Analysis: Analyzing economic, financial, and other qualitative and quantitative factors to determine asset value.
Futures Contract: A legal agreement to buy or sell a particular commodity asset, or security at a predetermined price at a specified time in the future.
Fibonacci Retracement: A method for determining support and resistance levels based on the Fibonacci sequence.
Gap: A significant price movement where no trading occurs, often due to major news or events affecting the market.
Gross Domestic Product (GDP): The total value of goods produced and services provided in a country during one year.
Gross Profit: The profit a company makes after deducting the costs associated with making and selling its products.
Hedging: Making an investment to reduce the risk of adverse price movements in an asset.
Holding Period: The time during which an investment is held by an investor.
Index: A measurement of the performance of a group of stocks.
Inflation: The rate at which the general level of prices for goods and services is rising.
Initial Margin: The initial deposit of collateral required to enter into a position.
Intraday: Refers to price movements within the same trading day.
Leverage: Allows you to control a large position with a small amount of capital, amplifying potential returns but also increasing risk.
Limit Order: An order to buy or sell at a specific price or better.
Liquidity: The ease with which an asset can be bought or sold in the market.
Long Position: Buying an instrument with the expectation that it will increase in value.
Loss: The negative difference between the purchase price and the sale price of an investment.
Margin: The amount of money required to open or maintain a position.
Market Order: An order to enter a position or close out a position at the first price available
Moving Average: A statistical calculation to analyze data points by creating a series of averages of different subsets of the full data set.
Market Capitalization: The total market value of a company’s outstanding shares of stock.
Over-The-Counter (OTC): Trading that is done directly between two parties, rather than via a centralised exchange.
Open Position: A trade that has been entered but not yet exited.
Pip (Percentage in Point): The smallest price move in a Forex pair, typically 0.0001.
Position: The amount of a specific contract for difference (CFD) that a trader holds, whether long, or short.
Profit: The positive difference between the purchase price and the sale price of an investment.
Resistance: A price level where a rising market has difficulty breaking through.
Risk Management: Strategies to minimize potential losses in trading.
Rollover: The process of extending the settlement date of an open position.
Scalping: A trading strategy involving frequent buying and selling within very short periods.
Spread: The difference between the bid and ask price.
Stop-Loss Order: An order to sell an asset when it reaches a certain price to limit losses.
Support: A price level where a falling market has difficulty breaking through.
Swing Trading: A style of trading that attempts to capture short- to medium-term gains in a stock (or any financial instrument) over a period of a few days to several weeks.
Short Selling: Selling an asset that the seller does not own, with the intention of repurchasing it later at a lower price.
Take-Profit Order: An order to sell an asset when it reaches a certain price to lock in profits.
Technical Analysis: Analyzing statistical trends from trading activity to make trading decisions.
Trend: The general direction in which the market or the price of an asset is moving.
Volatility: The degree of variation of a trading price over time.
Volume: The total number of shares or contracts traded for a specified asset.
Whipsaw: A condition where an asset price heads in one direction, but then is followed quickly by a movement in the opposite direction.